WAITRESS/ WAITER
Job Description
Under the general direction of the F&B Manager and Outlet Manager and within the limits of established Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Food & Beverage Department and maintains the overall efficiency of standards set. Promotes positive work environment
- To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance.
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
- To carry out any other reasonable duties and responsibilities as assigned.
- To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To handle guest enquiries in a courteous and efficient manner.
- To establish a rapport with guests maintaining good customer relationship.
SPA ATTENDANT (FEMALE)
Job Description
Spa Attendant
This position is responsible for maintaining the cleanliness and organization of the spa facilities, assisting guests with their needs, and ensuring a relaxing and luxurious spa experience. This role plays a key part in upholding the spa’s high standards of hygiene and service.
- Ensure the spa facilities, including treatment rooms, lounges, and changing areas, are clean, well-maintained, and fully stocked.
- Greet and assist guests, providing towels, robes, and other amenities as needed.
- Prepare treatment rooms before and after each service.
- Replenish supplies such as towels, linens, and toiletries.
- Maintain the spa’s ambiance by monitoring lighting, music, and overall presentation.
- Assist therapists and other spa team as required.
- Handle guest requests and ensure prompt service.
- Follow all health, safety, and hygiene protocols.
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