Sales Relationship Consultant
Job Responsibilities
- Deliver on sales and customer satisfaction objectives
- Maintains good relationships with customers by meeting and exceeding their expectations
- Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
- Ensures customers’ awareness of all products and services available
- Resolve complaints with sensitivity and involve others when needed
- Addresses customer hesitation and resistance
- Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
- Ensures that the details of all vehicle transactions are accurately documented and registered
- Conducts a memorable hand over with the customer
- Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
- Prospects for new customers
- Captures prospect information and maintains a prospect database
- Communicates with customers periodically to ensure that positive relationships are maintained
- Follow the Order-to-Delivery process to ensure customer satisfaction
Sr. Team Leader - Distribution
Job Responsibilities
- Lead, train and motivate a team of delivery drivers, installers and Admin staff
- Develop and implement performance metrics to monitor and improve team efficiency and effectiveness.
- Rollout Last Mile Delivery for scheduling and routing to ensure optimal coverage and efficiency.
- Coordinate with warehouses and other stakeholders to ensure smooth operations.
- Oversee vehicle maintenance and ensure compliance with safety and regulatory standards.
- Analyze delivery processes and identify areas for improvement to enhance efficiency and reduce costs.
- Implement technology solutions and best practices to streamline operations
- Develop and maintain standard operating procedures for delivery operations.
- Monitor Net Promoters Scores and resolve delivery issues promptly and effectively.
- Ensuring delivery accuracy and timelines to maintain high levels of customer satisfaction.
- Provide training to staff on their work techniques and introduction to new products or methods.
- Implement strategies to improve the customer delivery experience.
Representative
Job Responsibilities
Responsibilities include but are not limited to:
- Receive day to day work from Documentation Officers.
- Execute the assigned job by visiting the govt. authorities for submission, receival and approval of documents.
- Collect shipping documents from clients, shipping lines and vendors
- Facilitate in customs clearance and inspection of shipments when required.
- Reconcile the documents with documentation team and submit all costs in orderly manner.
Sales Executive
Job Responsibilities
- To deliver the set sales targets for B2B
- To assist with the location of new projects, identify key decision makers and obtain opportunity to quote.
- To understand the decision making process and to negotiate and close the deals
- Follow up the process of all sales orders and coordinate all logistics related issues with the Delivery and Installation Departments
- Pursue the achievement and over-achievement of total monthly sales targets in volume, value and margin
- Analyze on a monthly basis the results, the activity implementation and provide updates on progress and new initiatives
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