Retail Account Manager
Key Responsibilities:
- Partner Management: Serve as the primary point of contact for retail partners, managing day-to-day interactions and ensuring their satisfaction with Deliveroo's services.
- Account Growth: Develop and implement strategies to increase sales and order volume for retail partners, identifying opportunities for upselling and cross-selling.
- Operational Excellence: Ensure efficient and effective operational processes for retail partners, addressing any logistical challenges and optimizing operations.
- Performance Analysis: Monitor and analyze partner performance metrics, providing insights and recommendations for improvement.
- Onboarding: Oversee the onboarding process for new retail partners, ensuring a smooth integration into the Deliveroo platform.
- Promotional Activities: Collaborate with partners and internal marketing teams to plan and execute promotional campaigns.
- Issue Resolution: Address and resolve any issues or concerns raised by partners in a timely and effective manner.
Account Manager - SMB
Responsibilities:
- Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
- Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
- Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
- Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
- Be they point representative of your partners and liaise effectively with our teams to resolve partner needs
- Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
- Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
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