Call Center Agent
We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.
Key Responsibilities and Duties:
Attend inbound calls and make outbound calls.
Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
Supporting and assisting customers and travel agents.
Promoting Jazeera Airways services & company products.
Attending passenger’s complaints and address accordingly.
Work on reservation system and handle the sales requirements.
Achieving KPI’s assigned (Sales & Ancillary).
Maintain service quality and follow up on customer’s inquiries.
Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
Assist and guide online & offline customers with all travel regulations.
Provide high quality customer service on every call.
Requirements and Qualifications:
Minimum High School Diploma.
Ability to work in shifts.
Excellent Customer Service & Selling Skills.
Knowledge of Microsoft Windows.
Excellent written and verbal communicator in Arabic and English.
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apply next link in company website