The current vacancy falls within customer service and contact-center operations, with responsibilities linked to inbound calls, order entry, product information, complaint handling and customer follow-up.

The position focuses on delivering professional telephone-based customer service. The employee supports customers with their orders, provides information about available products and services, records interactions correctly and helps direct inquiries or issues to the appropriate team.

• Listen carefully to customer orders and enter them into the designated system accurately.
• Create or update customer orders on time so service commitments can be followed.
• Explain available products and services and identify suitable related options.
• Receive complaints and inquiries, record them correctly and route them to the responsible team when needed.
• Handle difficult calls professionally and escalate unresolved issues through the appropriate channels.
• Maintain customer records and document calls in the management information system.
• Share information about approved offers, promotions and service updates.
• Follow up with drivers or operational teams when orders are delayed and keep customers informed.

• Pre-degree or high-school education.
• Two years of relevant experience.
• Arabic language ability.

The listed competency areas include inbound call handling, customer relations, product and service knowledge, business writing, document management, sales-support processes and working knowledge of Microsoft Word, Excel and PowerPoint. Strong customer orientation, problem solving, execution quality and personal effectiveness are also important for the role.

This role sits at the front line of customer communication. Accurate order handling, calm complaint management and timely follow-up can directly influence service quality, customer trust and the efficiency of operational teams.

Use the role-specific requirements on the vacancy page as the primary criteria. The following preparation points help candidates present a clearer application without adding requirements beyond the vacancy:

• Prepare a recent CV with contact-center, customer service, order handling or complaint-management experience placed near the top.
• Show practical examples of accurate data entry, customer communication and issue escalation.
• List relevant Microsoft Office skills and any customer relationship or call-handling systems you have used.
• Check that employment dates, education and language abilities are accurate and consistent.
• Keep copies of certificates and experience documents ready in case the employer requests them later.

1. Professional Summary: Two or three lines describing your customer-service experience, communication strength and ability to handle orders or inquiries.
2. Core Skills: Inbound calls, complaint handling, order entry, customer follow-up, CRM or call systems, Microsoft Office and business writing.
3. Work Experience: Use achievement-focused bullet points and describe the volume, accuracy or service improvements you supported when this information is available.
4. Education and Languages: State the exact qualification and your working language abilities.
5. Formatting: Keep the CV clean, readable and preferably one to two pages unless your experience requires more space.

• Review the live source page before applying because vacancy availability can change.
• Use a professional email address and a clear CV file name.
• Tailor the professional summary and skills section to customer communication, inbound calls and accurate order handling.
• Prepare examples of handling difficult customers, resolving issues and maintaining accurate records.
• Use official or verified application channels and never pay recruitment fees.