About the job
Responsibilities and Duties:
Act as the technical interface with customers regarding any inquiries concerned with implementations and support.
Support, monitor or shadow engineer’s corrective maintenance visits ensuring it's taken efficiently and timely meeting client satisfaction.
Lead/Support Datacenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance with the set milestones.
Remote / On-site support our customers based on the need and customer's location.
Investigate and identify the root cause of incidents.
Escalate customer satisfaction problems to the Team Leader and Technical project manager whenever necessary.
Provide third level support to the technical Datacenter engineers.
Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
Participate/Shadow in project planning for all the technical aspects related to the team.
Handle customers UATs.
Handle and manage down time activities and its procedures.
Provide technical training to new stuff and measure their capabilities.
Responsible for personal and engineers’ development to meet business requirements.
Prepare, compile, and review the Project Technical. Documentations with the details of the installation for the as-built DOCs and submitting it to the team leader.
Supervise the enrichment of the knowledge base system.
Technical Skills:
In depth understanding of Datacenter technologies including networking, storage, compute, and virtualization.
Good Experience with Linux administration.
Good Experience with Microsoft systems administration.
Good experience with VMware vSphere.
Good knowledge with VMware portfolio (EUC, SDN, SDS, SDDC) and all the concerned products.
Good experience with storage (DELL EMC/HPE).
Good experience with backup solutions (Veritas/Veeam).
Hardware implementation experience is a must.
Hardware problems troubleshooting experience is a must.
Certifications in above topics are preferred.
Requirements:
BSc of Engineering with a specialization in Communications or Computer Science.
+5 years of technical experience.
Excellent communication, interpersonal and negotiation skills.
Excellent analytical & problem-solving skills.
Excellent command of English.
Good presentation and documentation skill.
Good inter-personal and analytical skill.
A person having strong oral & written communication skill who is expected to communicate with primary customer and other stakeholders (operations team) on a daily basis.
Can join Immediately.
Valid Kuwaiti driving license.
# Only The Relevant Application Will Be View, And For the Relevant Candidate Please Attach Your Updated Resume & Bachelor Degree Certificate and a copy of Your Professional Certificates in Order To Arrange the Interview .
You Can Send Also To Email :- zakrecruitment@zakq8.com
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