Welcoming and greeting each customer on receiving the call / customer in person.
Following all reasonable instructions as requested by the management.
Act as a link between the client - service center - management.
Maintain records of all service center activity as well as calls flow to assist in strategic business development.
Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
Being constantly aware of customers and their needs.
Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
Always thanking the customer for visiting / calling and say goodbye
Following all reasonable instructions as requested by the management.
Make cold calls / calls to prospective clients and increase market share.
Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
Able to react to change productively & handle other essential task assigned by the superiors;
Maintain compliance with all company policy & procedure.
Working as a team with every member of the organization.
المهارات
3 years of experience.
Good working experience in customer contact positions.
Fluent in English and Arabic.
Visa must be transferable.
Clear Communication Skills.
Benchmark standards for customer service.
Leadership and managing attributes to train new team members or subordinates.
Patience, Attentiveness, Knowledge of the Product and Ability to Use “Positive Language”.
Time Management Skills;
Ability to “Read” Customers.
A Calming Presence, Goal Oriented Focus and Ability to Handle Surprises.
Persuasion Skills, Closing Ability.
Proven ability to delicately solve sensitive matters.
A patient and methodical approach.
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