On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently doubling the company's capital. Having entered the rough and tumble world of aviation, the government finally took 100% share in Kuwait Airways.
Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world's first jet-engined airliner. In the 1960s, the national carrier rapidly expanded its route map, and scheduled services to London began three times a week. To keep pace with fast-moving aviation requirements, three Boeing 707s were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707 fleet of eight aircraft.
In 1978, Kuwait Airways entered the wide-body age by taking delivery of its first two B747-200s, adding a third the following year. This expansion permitted Kuwait Airways to extend its network to New York to the west and Manila to the east.
Modernization of the fleet continued, and four B727-200s were delivered in 1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered, and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.
Following the destruction of its premises and 15 of its aircraft during the Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company was restored after the Liberation of Kuwait, and a basic strategy was constituted to expand its operations around the world. After the Liberation of Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.
In 2016, the airline was formally registered as a private company and its Corporate identity was rebranded to reflect its modernization and transformation. Focused on customer centricity and efficiency the airline initiated restructure programs on its organization, operations, and services to meet and exceed its stakeholders expectations. In 2022, the airline established a transformative program that envelops four main pillars across the domains of Environment Social and Governance (ESG), Performance, Customer Experience and Growth.
Today, with a diverse workforce of around 7,000 employees distributed globally, Kuwait Airways operates one of the youngest fleet in the region, owning 32 aircraft and operating to more than 60 direct flight destinations from its single airline hub in Terminal 4, located at Kuwait International Airport. Plus an additional 82 destinations through its partnership with other airlines. The airline will further expand its network when it takes delivery of other narrow bodied aircraft including seven wide bodied A330-900neo and two A350-900.
WE ARE HIRING
Specialist (A), Passenger Services
a. Ensures timely solution of passenger services discrepancies related to over carriage, delays, irregularities in flight documentation, mishandling of cargo and baggage by passenger services staff, other carriers complaints, etc. Includes initiation of investigations related to such irregularities with concerned duty officers, recommending corrective action, drafting replies to complaining party, and processing with supervisor for review and approval.
b. Circulates new or amended procedures related to passenger, received from Sales & Services Department and other carriers, such as amendments on aircraft, capacity, trim, IATA tariff, visa regulations, etc. Includes directing the feeding of such amendments into computer as required, and monitoring their implementation.
c. Directs and participates in the preparation of duty rostering pertaining to passenger services check-in counter staff at Kuwait Airport for all KU and other carriers flights. Includes, studying the weekly flights schedule issued by DGCA and extra flight schedules received from Planning Department for KAC and other carriers, assessing daily traffic density periods, assigning the appropriate number of groups during all shifts to meet the passenger services requirements during peak/normal/lean periods and preparing the daily duty roster of each group showing the time in/out/rest during the period of eight weeks to ensure smooth and efficient passenger services.
d. Attends regular meetings with other carriers' representatives along with Government officials of DGCA, Immigration, Customs, Security and Health to discuss related work procedures and exchange related information to ensure proper work relations and efficient passenger services.
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