About the job
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.The ideal candidate loves talking to people and proactively solving issues. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Responding promptly to clients inquiries.
Communicating with clients through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues/superiors as necessary.
Providing feedback on the efficiency of the customer service process.
Increasing customer satisfaction and build loyalty through providing amazing, personal customer support.
Escalating critical support issues to the appropriate internal channel
Tracking and recording call information, filing documents or updating customer profiles/accounts whenever necessary.
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Ability to solve problems logically and critically
Proficiency in Arabic
To apply and learn more, visit the following linkللتقديم ومعرفة المزيد ، قم بزيارة الرابط التالي