SaaS Commercial Implementation Manager
About the job
Yango Deli Tech is looking for an experienced SaaS Commercial Implementation Manager to be part of the implementation and Customer Success teams, working closely with Implementation Consultants/Analysts, Customer Success Managers and Product colleagues, who are focused on helping customers get the most value from their investment in our software.
Main responsibilities
-Manage the entire customer implementation process, from kickoff to solution go-live
-Coordinate with account executives, implementation engineers, product managers, and training and support teams to ensure a seamless and efficient onboarding experience for customers
-Develop an implementation plan and timeline in collaboration with customers
-Provide solution setup and configurations based on customer requirements and workflows
-Work with customers to test solutions in UAT and prepare for go-live
- Train new users on Yango Deli Tech systems and procedures as a supplement to other training resources
-Leverage appropriate stakeholder involvement throughout the life of the project to ensure success
- Troubleshoot hardware and software system problems for clients and escalate to technical support when needed
-Maintain up-to-date knowledge on industry technology, standards and trends, best practices, and have a thorough knowledge of Yango Deli Tech’s products and services
-Manage multiple projects at one time
Requirements
-Strong independent decision-making, organizational, planning and problem-solving skills
- Strong acumen in Supply Chain, E-commerce, Retail.
-Excellent communications and interpersonal skills
-Strong understanding of commercial and financial processes
-The ability to identify areas for improvement
- Strong written and verbal communication skills in English
- Advanced excel skills
-Ability to specify technical changes to technical/development teams
- Flexibility and ability to travel
How To Apply
To Apply Visit The Following Link
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