Senior Manager - ISO, Global Security Assurance
About Us
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
SUMMARY OF JOB RESPONSIBILITIES:
This position will sit within the Global Security Assurance Team, reporting into the ISO Director.
The purpose of the job is to manage personnel and programs specific to ISO 27001. The position manages formulation and response of risk assessments, contract reviews/assessments, audit and contingency planning and delivery, and budget alignment. In addition, this position may be required to manage other assigned Security Assurance initiatives and support the activities of other sections within Global Security Assurance and other Sitel departments, measure inter-company and business-unit compliance to IT standards, evaluate reports and provide contractual certifications and accreditations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages Global Security Assurance ISO programs and projects; participates in pre-sale activities, produces responses to RFI/RFP questions, manages personnel supporting these initiatives.
Support Sitel Group Global Security Assurance programs, contribute to strategic planning and ensure compliance and alignment to existing policies and procedures, as well as all applicable laws and regulations.
Conduct analysis and provide recommendations for management on identification of needs affecting the success of Sitel Group Global Security Assurance mission and objectives. Produce data-driven analysis and advise leaders on the appropriateness of developmental efforts to fulfill those needs.
Develop, maintain, and produce reports and presentations of Global Security Assurance program status, etc.
Serve as subject matter expert and trainer for Global Security Assurance software tools; create program and project management efficiencies through software applications and programs.
Maintain Sitel Group compliance with applicable security laws, regulations, global security policies, procedures, and standards across the enterprise.
Maintain technical competence, training, and certifications in compliance and audit management methodology, tools, and best practices.
Works closely with global divisions to provide insight to current security assurance issues and will be responsible for complex research and trending to assist with analysis and ensure overall Global Security performance.
Conduct research on various topics related to security, governance, and enterprise management
May perform other additional duties and responsibilities as assigned.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in Computer Science, Computer Security, Information Technology or relevant field required.
7+ years of experience in Third party risk management, Information Risk and Compliance or equivalent compliance audit experience is required.
7+ years of experience with ISO 27001 control framework
3+ years of experience with cybersecurity in a highly regulated environment (healthcare or finance) required.
3+ years of experience managing audit and compliance personnel
Audit, cyber security certifications advantageous
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have effective analytical abilities, strong interpersonal skills and the maturity and motivation to work effectively across project teams.
Working with internal and external IT support teams, developing rapport and trust
Ability to take initiative, plan, organize, prioritize, and balance multiple tasks and/or projects to ensure target dates and goals are achieved.
Ability to build relationships and work in a team atmosphere.
Ability to manage a team to accomplish goals.
Excellent communication skills, both verbal and written.
Present ideas, expectations and information in a concise, well-organized way.
Keep ISO Director apprised of activities, issues, commitments, etc.
Demonstrate self-confidence, energy and enthusiasm.
Ability to be resourceful, creative and flexible.
How To Apply
--------
To Learn More And To Apply Visit The Following Link