Call Center Specialist
Call Center Agent Job Responsibilities:
Obtains client information by answering telephone calls & answering (live chat) as per company policy.
Informs clients by explaining procedures, answering questions & providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Answer incoming calls and respond to customer’s (live chat)
Management and resolving customer complaints
Identify and escalate issues to supervisors
Research, identify, and resolve customer complaints using applicable software
Document all call information according to standard operating procedures
Complete call logs and reports
Call Center Agent Qualifications / Skills:
Strong verbal communication
Phone skills
Listening
Data entry skills
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
9 working hrs. a day.
How To Apply
--------
To Learn More And To Apply Visit The Following Link