Follow up and Collection Officer
To follow up and called installments from consumer Finance customers that are assigned to him
Follow up a collection, issuing debt & clearance certificates, and checking, verifying & filing consumer finance documents
Communicates with Customers, Credit 6 Cohesion Supervisor, Sales Teams, Legal and Archives
Essential Work Activities
• Follows up and collects installments from consumer finance customers assigned to him
• Make phone calls to overdue customers and persuade them to settle their past due installments
• Sends various SMS’s and emails to past due customers requesting them to pay their past dues
• Checks and verifies consumer finance transactions and Documents: credit applications, SAP invoices, salary certificate, civil ID copy, passport copy, consent form and Cl-Net report and files the same
• Collects cash and checks from customers who pay their installments in the Head Office
• Hands over collected cash and checks to the Main Cashier on a daily basis
• Reconciles customers’ payments and due installments whenever requested
• FiII in credit applications when a credit deal is concluded in the Head Office
• Key in into the SAP system employees installments schedule of their credit purchases
• Prepares debt and clearance certificates, upon customers’ request, get them signed by Credit & Collection Supervisor and hand the same over to customers
• Prepares and sends to HR list of employees due installments for deduction from their salaries
• Prepares files, with all supporting Documents, of past due customers to transfer them to Legal
• Answers S/R's questions about credit policy & procedure and related issues
• Any other related function assigned by Credit & Collection Management
• High School or equivalent
• Good command of written and spoken Arabic - Knowing English is an advantage
• Minimum 2 years of experience in a similar job
• Understanding Company Policy & Procedure
• Acquiring negotiation and communication skills deadlines.
How To Apply
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