1- Business Development Manager
Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking for Business Development Manager. In this role, the successful candidate will have to support to develop and administer business development plans and processes to generate new/ additional business, maximize profit and grow market share in line with business strategy, financial objectives, Group guidelines and policies. If you feel that you are the right person, keep reading & discover the positive impact you can make and build a fantastic DHL career!
Key Responsibilities:
- Support administration of business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
- Develop new business and maximize exposure for DPDHL amongst targeted prospects
- Use information and insights from market studies and feasibility studies to assess market potential
- Identify new business development opportunities and initiate contact with prospects
- Identify prospective customer needs and matches these with DHL’s services
- Pursue leads, conduct pre-proposal visitations, prepare proposals and discuss terms of sale to close
- Develop relationships with prospects and potential key accounts
- Initiate new business relationships with non-buying accounts that have been targeted by the company
- Coordinate for meeting customer requests and sell services that are being promoted
- Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
- Identify problems that may not be clear in own area of authority and modify work methods accordingly without the benefit of defined procedures
- Explain facts, practices, policies, etc. to both internal and external parties adhering to narrowly defined procedures, standards and guidelines
- Provide day-to-day administrative support for Credit & Collections and Account Receivable (OTC) activities and tasks under direct supervision
- Collect, compile and file required data for various collection activities
- Ensure compliance with OTC policy and credit management processes.
- Acts as a relationship builder across internal functions
- Supports compliance to policies, procedures and SOPs for OTC policy
- Appropriate usage of MA!N and timely resolution of all action items
- Timely follow up with customers on ageing debt and performing pre-emptive calls.
- Timely and effective escalation to tower lead where required, providing specific details to enable swift action to be taken.
- Escalation to CSI or key customer contacts on a timely basis
- Review of customer accounts within portfolio to proactively request credit limit amendments, top up payments and issue credit hold warnings.
- Develops and maintains effective working relationships with customers from a finance perspective
- Direct resolution of internal and external disputes/queries
- Provide day-to-day administrative support for Credit & Collections and Account Receivable (OTC) activities and tasks under direct supervision
- Collect, compile and file required data for various collection activities
- Ensure compliance with OTC policy and credit management processes.
- Acts as a relationship builder across internal functions
- Supports compliance to policies, procedures and SOPs for OTC policy
- Appropriate usage of MA!N and timely resolution of all action items
- Timely follow up with customers on ageing debt and performing pre-emptive calls.
- Timely and effective escalation to tower lead where required, providing specific details to enable swift action to be taken.
- Escalation to CSI or key customer contacts on a timely basis
- Review of customer accounts within portfolio to proactively request credit limit amendments, top up payments and issue credit hold warnings.
- Develops and maintains effective working relationships with customers from a finance perspective
- Direct resolution of internal and external disputes/queries