Career Opportunities: Assistant Manager

Job Description

Reports To

Manager, RBD - Delivery Channels

Job Purpose

Manage and enhance electronic banking activities, which include Online Banking, Mobile Banking, and the eahli.com website.

Generic Accountabilities

People Management Supervise employees and the team in line with people policies & practices. Communicate operational procedures.

Specific Accountabilities

Application Updates: Update and maintain website to ensure links are functional. Recommend process improvements.
System Management: Provide technical support to ensure system availability 24/7 for systems and apps built by eBanking, such as prepaid portal, and RBD portal. Verify and upload content. Represent business in technical aspects with IT (servers, databases, releases..etc)
Troubleshooting: Identify and solve all application gaps and failures. Develop solutions when appropriate.
Technical documentation: Updates and maintain technical and business documentation as required
Reporting: Create tools and reports using spreadsheets. Complete bug logs and daily review of other required reports
Stakeholders: Engage with IT and suppliers on content, performance and/or service issues and ensure they are resolved
Team: Oversee and manage Web Admin and app responsibilities, ensure deliverables and tasks are followed through.
User Experience: Work on identifying areas of customer experience improvements on Online Banking, Mobile Banking, and the eahli.com website.
Partner Support: Provide support and assistance to ABK companies (Ahli Capital, UAE Branch and Egypt) when needed"

Job Success Factors

Customer uptake and satisfaction of electronic channels
Clear effective troubleshooting and reporting
Effective management of team
Successful relations with suppliers

Education

Diploma Degree or equivalent certification/experience in Information Sciences and Technology

Experience

At least 5 years relevant experience
Website and Applications design and maintenance
Applications and website technology
Retail Banking experience is desirable

Skills

Up to date systems development
Web development and User Interface
Database applications and their potential

Work Contract

Internal Stakeholders: All ABK departments

External Stakeholders: Vendors as necessary

Competencies

Monitoring Information

Collaborating

Innovation

Decision Making

Customer Orientation

Technical/Professional Knowledge and Skills

Influencing

Managing Work

Direct/ Indirect Reports

Direct Reports: 1
Indirect Reports: 0

Interview Questions
Job Function: IT Software : Software Products & Services
Industry: Financial Services/Stockbroking, Banking
Specialization:Software Engineer
Qualification:
Any Graduate
to apply for the job Assistant Manager
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