Job Description
Reports To
Manager, RBD - Delivery Channels
Job Purpose
Manage and enhance electronic banking activities, which include Online Banking, Mobile Banking, and the eahli.com website.
Generic Accountabilities
People Management Supervise employees and the team in line with people policies & practices. Communicate operational procedures.
Specific Accountabilities
Application Updates: Update and maintain website to ensure links are functional. Recommend process improvements.
System Management: Provide technical support to ensure system availability 24/7 for systems and apps built by eBanking, such as prepaid portal, and RBD portal. Verify and upload content. Represent business in technical aspects with IT (servers, databases, releases..etc)
Troubleshooting: Identify and solve all application gaps and failures. Develop solutions when appropriate.
Technical documentation: Updates and maintain technical and business documentation as required
Reporting: Create tools and reports using spreadsheets. Complete bug logs and daily review of other required reports
Stakeholders: Engage with IT and suppliers on content, performance and/or service issues and ensure they are resolved
Team: Oversee and manage Web Admin and app responsibilities, ensure deliverables and tasks are followed through.
User Experience: Work on identifying areas of customer experience improvements on Online Banking, Mobile Banking, and the eahli.com website.
Partner Support: Provide support and assistance to ABK companies (Ahli Capital, UAE Branch and Egypt) when needed"
Job Success Factors
Customer uptake and satisfaction of electronic channels
Clear effective troubleshooting and reporting
Effective management of team
Successful relations with suppliers
Education
Diploma Degree or equivalent certification/experience in Information Sciences and Technology
Experience
At least 5 years relevant experience
Website and Applications design and maintenance
Applications and website technology
Retail Banking experience is desirable
Skills
Up to date systems development
Web development and User Interface
Database applications and their potential
Work Contract
Internal Stakeholders: All ABK departments
External Stakeholders: Vendors as necessary
Competencies
Monitoring Information
Collaborating
Innovation
Decision Making
Customer Orientation
Technical/Professional Knowledge and Skills
Influencing
Managing Work
Direct/ Indirect Reports
Direct Reports: 1
Indirect Reports: 0
Interview Questions
Job Function: IT Software : Software Products & Services
Industry: Financial Services/Stockbroking, Banking
Specialization:Software Engineer
Qualification:
Any Graduate
Reports To
Manager, RBD - Delivery Channels
Job Purpose
Manage and enhance electronic banking activities, which include Online Banking, Mobile Banking, and the eahli.com website.
Generic Accountabilities
People Management Supervise employees and the team in line with people policies & practices. Communicate operational procedures.
Specific Accountabilities
Application Updates: Update and maintain website to ensure links are functional. Recommend process improvements.
System Management: Provide technical support to ensure system availability 24/7 for systems and apps built by eBanking, such as prepaid portal, and RBD portal. Verify and upload content. Represent business in technical aspects with IT (servers, databases, releases..etc)
Troubleshooting: Identify and solve all application gaps and failures. Develop solutions when appropriate.
Technical documentation: Updates and maintain technical and business documentation as required
Reporting: Create tools and reports using spreadsheets. Complete bug logs and daily review of other required reports
Stakeholders: Engage with IT and suppliers on content, performance and/or service issues and ensure they are resolved
Team: Oversee and manage Web Admin and app responsibilities, ensure deliverables and tasks are followed through.
User Experience: Work on identifying areas of customer experience improvements on Online Banking, Mobile Banking, and the eahli.com website.
Partner Support: Provide support and assistance to ABK companies (Ahli Capital, UAE Branch and Egypt) when needed"
Job Success Factors
Customer uptake and satisfaction of electronic channels
Clear effective troubleshooting and reporting
Effective management of team
Successful relations with suppliers
Education
Diploma Degree or equivalent certification/experience in Information Sciences and Technology
Experience
At least 5 years relevant experience
Website and Applications design and maintenance
Applications and website technology
Retail Banking experience is desirable
Skills
Up to date systems development
Web development and User Interface
Database applications and their potential
Work Contract
Internal Stakeholders: All ABK departments
External Stakeholders: Vendors as necessary
Competencies
Monitoring Information
Collaborating
Innovation
Decision Making
Customer Orientation
Technical/Professional Knowledge and Skills
Influencing
Managing Work
Direct/ Indirect Reports
Direct Reports: 1
Indirect Reports: 0
Interview Questions
Job Function: IT Software : Software Products & Services
Industry: Financial Services/Stockbroking, Banking
Specialization:Software Engineer
Qualification:
Any Graduate
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