About Us
At Baker Hughes, we are transformingthe future of energy. With operations in over 120 countries, we are developingand deploying industry-leading technologies and services to take energyforward.
For more than a century, ourinventions have revolutionized energy. Today, we are bringing our expertise tomake oil and gas safer, cleaner, and more efficient.
Our people are the trusted experts,relied on to solve customer challenges big and small. We invest in the healthand well-being of our workforce, train and reward talent, and develop leadersat all levels to bring out the best in each other.
We believe in creating anenvironment of diversity and inclusion, without bias. We know we are betterwhen all of our people are developed, engaged, and able to bring their wholeauthentic selves to work.
We're makers, inventors, and leaderswho aren't afraid of the tough challenges. We believe pushing boundaries willhelp to lead the way for a new energy future.
Role Summary
Offers theopportunity as an experienced Senior Technical Support Manager to join the team in Al Kuwait, AL AHMADI.
Essential Responsibilities
Ownthe resolution of post-sales technical customer issues. Level 1,2,3 TechnicalSupport – Resolves post sales Technical Issues.
Asthe technical depth required to resolve an issue increases, the “level” ofskill set increases.
For some products 1 individual may handlelevels 1,2 and 3 while for other products these may be separate individualswith increasing skill sets.
Presentsprojects plans, technical roadmaps, risks and recommendations to seniorbusiness leaders (EB and SEB) within technical space and occasionally to seniorleaders in partner technical teams.
Handlescomplex medium term project processes.
Department has to define approaches.
Variety due to customization to client needs.
Handlesimportant business unit clients.
Complexprocesses requiring involvement of many stakeholders both at the client side.
Qualifications/Requirements:
Bachelor'sdegree from an accredited university or college.
Minimum of8 additional years of experience in Technical Support.
Desired Characteristics:
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
Locations:
ALAHMADI, Kuwait
This is your opportunity to learnmore, do more, live the career you have imagined and be part of a truly diverseorganization
Baker Hughes is an Equal OpportunityEmployer. Employment decisions are made without regard to race, color,religion, national or ethnic origin, sex, sexual orientation, gender identityor expression, age, disability, protected veteran status or other characteristicsprotected by law. Learn more
Role Summary
Essential Responsibilities:
Desired Characteristics
Qualifications/Requirements:
Locations:
This is your opportunity to learnmore, do more, live the career you have imagined and be part of a truly diverseorganization
Baker Hughes is an Equal OpportunityEmployer. Employment decisions are made without regard to race, color,religion, national or ethnic origin, sex, sexual orientation, gender identityor expression, age, disability, protected veteran status or other characteristicsprotected by law. Learn more
to apply for the job Senior Technical Support Manager
At Baker Hughes, we are transformingthe future of energy. With operations in over 120 countries, we are developingand deploying industry-leading technologies and services to take energyforward.
For more than a century, ourinventions have revolutionized energy. Today, we are bringing our expertise tomake oil and gas safer, cleaner, and more efficient.
Our people are the trusted experts,relied on to solve customer challenges big and small. We invest in the healthand well-being of our workforce, train and reward talent, and develop leadersat all levels to bring out the best in each other.
We believe in creating anenvironment of diversity and inclusion, without bias. We know we are betterwhen all of our people are developed, engaged, and able to bring their wholeauthentic selves to work.
We're makers, inventors, and leaderswho aren't afraid of the tough challenges. We believe pushing boundaries willhelp to lead the way for a new energy future.
Role Summary
Offers theopportunity as an experienced Senior Technical Support Manager to join the team in Al Kuwait, AL AHMADI.
Essential Responsibilities
Ownthe resolution of post-sales technical customer issues. Level 1,2,3 TechnicalSupport – Resolves post sales Technical Issues.
Asthe technical depth required to resolve an issue increases, the “level” ofskill set increases.
For some products 1 individual may handlelevels 1,2 and 3 while for other products these may be separate individualswith increasing skill sets.
Presentsprojects plans, technical roadmaps, risks and recommendations to seniorbusiness leaders (EB and SEB) within technical space and occasionally to seniorleaders in partner technical teams.
Handlescomplex medium term project processes.
Department has to define approaches.
Variety due to customization to client needs.
Handlesimportant business unit clients.
Complexprocesses requiring involvement of many stakeholders both at the client side.
Qualifications/Requirements:
Bachelor'sdegree from an accredited university or college.
Minimum of8 additional years of experience in Technical Support.
Desired Characteristics:
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
Locations:
ALAHMADI, Kuwait
This is your opportunity to learnmore, do more, live the career you have imagined and be part of a truly diverseorganization
Baker Hughes is an Equal OpportunityEmployer. Employment decisions are made without regard to race, color,religion, national or ethnic origin, sex, sexual orientation, gender identityor expression, age, disability, protected veteran status or other characteristicsprotected by law. Learn more
Role Summary
Essential Responsibilities:
Desired Characteristics
Qualifications/Requirements:
Locations:
This is your opportunity to learnmore, do more, live the career you have imagined and be part of a truly diverseorganization
Baker Hughes is an Equal OpportunityEmployer. Employment decisions are made without regard to race, color,religion, national or ethnic origin, sex, sexual orientation, gender identityor expression, age, disability, protected veteran status or other characteristicsprotected by law. Learn more
to apply for the job Senior Technical Support Manager