United Real Estate Company. K.S.C.P (URC) is one of the leading real estate developers in Kuwait and the MENA region, with consolidated assets of KD 596 million (US$ 1.95 Billion) as of 31 March 2022. Headquartered in Kuwait, URC was founded in 1973 and was listed on the Kuwait Stock Exchange in 1984. ↔️
URC primarily operates through a number of operating subsidiaries and investment arms across the MENA region. URC's core business is real estate development and operations and enjoys a diversified portfolio of assets that include retail complexes, hotels, residential properties, and high-rise office buildings.
URC’s operations extend to construction and contracting services, facility management, and project management through its several subsidiaries. URC's portfolio of assets are geographically spread throughout the MENA region such as Marina World, Marina Hotel, and KIPCO Tower in Kuwait, Salalah Gardens Mall & Residences in Oman, Abdali Mall in Jordan, Raouche View 1090 in Lebanon, Hilton Cairo Heliopolis & Waldorf Astoria Hotels, and Aswar Residences in Egypt, and Assoufid development including a golf resort, five-star hotel, and premium residences in Morocco.
URC is the real estate arm of its majority shareholder, Kuwait Projects Company – Holding (KIPCO Group), one of the biggest holding companies in the Middle East and North Africa, with consolidated assets of US$ 33.2 billion as of 30 June 2021. The Group has significant ownership interests in over 60 companies operating across 24 countries. The Group's main business sectors are financial services, media, real estate, and manufacturing. Through its core companies, subsidiaries, and affiliates, KIPCO also has interests in the education and medical sectors.
Call Center Agent
About the Job:
Job Description:
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
Skill Requirements:
- Male bilingual candidate.
- High school or secretarial certification.
- Strong English and Arabic language skills (written and spoken).
- 2+ years of experience as a Call Center Agent.
Responsibilities:
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the (CRM) system.
- Regularly review and update customer information in the (CRM) system.
- Collaborate with the call center supervisor and other call center agents to improve customer service.
- Ensure to follow the customer service script provided by the company.
- Maintain strong customer relationships.
مندوب مركز الاتصال
عن الوظيفة:
وصف الوظيفة:
إتمام مهام خدمة العملاء لضمان حصول العملاء على المعلومات والمساعدة التي يحتاجون إليها والحفاظ على سمعة الشركة الإيجابية.
متطلبات المهارات:
- مرشح ذكر ومتحدث باللغتين.
- شهادة الثانوية العامة أو شهادة السكرتارية.
- مهارات قوية في اللغة الإنجليزية والعربية (كتابة وتحدثًا).
- خبرة تزيد عن سنتين كمندوب مركز اتصال.
المسؤوليات:
- التعامل مع المكالمات الواردة والصادرة.
- تحديد احتياجات العملاء وتقديم حلول دقيقة والإجابة على استفساراتهم ومخاوفهم وشكاويهم في أسرع وقت ممكن.
- الاتصال بعملاء URC والعملاء المحتملين عند الحاجة لإبلاغهم بالمنتجات والخدمات والسياسات الجديدة للشركة...إلخ.
- تهدئة المواقف التي تشمل عملاء غير راضين، وتقديم المساعدة والدعم بصبر.
- توثيق جميع تفاعلات العملاء والتذاكر في نظام (CRM).
- مراجعة وتحديث معلومات العملاء بانتظام في نظام (CRM).
- التعاون مع مشرف المركز وفريق المركز لتحسين خدمة العملاء.
- ضمان اتباع نص خدمة العملاء المقدم من الشركة.
- الحفاظ على علاقات قوية مع العملاء.
- للانتقال إلى صفحة التقديم. ( شركة العقارات المتحدة (URC) في الكويت)
- انقر على عنوان الوظيفة لعرض التفاصيل.
- الرجاء الضغط على زر "التقديم السهل" الموجود في أعلى الصفحة.
- أدخل المعلومات المطلوبة في الشاشات المنبثقة.
- انقر فوق "مراجعة" لمراجعة النموذج.
- مصدر الوظائف: شركة العقارات المتحدة (URC)
- تاريخ النشر: ٣١/١٢/٢٠٢٤
- الجنسيات المطلوبة: جميع الجنسيات
- رابط التقديم: اضغط هنا
Company Information (in English)
Enter job posting text here (in English)...
- Go to the application page. ( in Kuwait)
- Click on the job title to view details.
- Please click on the "Easy Apply" button at the top of the page.
- Enter the required information in the pop-up screens.
- Click "Review" to review the form.
- Job Source: Jobs Kuwait Today
- Publication Date: 12/31/2024
- Required Nationalities: All Nationalities
- Application Link: Click here