Automak Automotive Co looking to hire CRM Agent in kuwait شركة أوتوماك للسيارات تتطلع لتوظيف وكيل CRM في الكويت


 CRM Agent

Attend all inbound calls and make outbound calls in-order to build, strengthen and maintain excellent relation with customers by knowing the customers, understanding their needs and providing highest customer care possible in-order to guarantee business repetition and maximize the return on investment.


· Handling all the inbound calls and provide customer support as necessary

· Attend customer requests coming through Call Centre, Emails etc. and provide necessary support.

· Logs messages for service requests received from customers and users on FRMS and CRM system

· Makes outbound calls for service feedbacks and telemarketing

· Records and analyzes customer surveys and rate level of customer satisfaction in various areas

· Attend customer complaints, send it to the concerned, and give feedback.

· Follow-up with customers for Periodic Maintenance of Vehicles one week before PMS scheduled date.

· Handles difficult, stressed, angry callers and upset customers

· Builds customer’s interest in the business offered by the company

· Provides personalized customer service of the highest level

· Maintains and updates customer databases with changes and the status of each customer


· Minimum Experience: 2 Years’ experience in similar position.


How To Apply
--------
To Learn More And To Apply Visit The Following Link
تعليقات



حجم الخط
+
16
-
تباعد السطور
+
2
-
View My Stats