Customer Service Team Lead
Job Role:
As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.
Responsibilities:
· Hiring and training customer service executives
· Addressing customer queries and complaints in a timely and professional manner
· Coordinating the day-to-day activities of the department
· Ensuring that the team members adhere to the customer service guidelines and company policies
· Communicating with customers via phone calls and emails
· Planning and implementing effective customer service strategies
· Maintaining a record of all customer data
· Gathering feedback from customers on the services rendered
· Processing customer refunds and exchanges
· Preparing monthly and annual team targets
· Keeping up-to-date with the company’s new products and other offerings
· Analyzing customer service reports and suggesting improvements
· Preparing and assigning daily work schedules to the team members
Qualifications:
Bachelor’s degree in Business Administration, Business Management, or a related field
3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
Excellent written and oral communication skills
Knowledge of customer service practices and guidelines
Good computer skills
Displaying a morally right and professional behavior
Having strong etiquettes when communicating with clients as well as the team
Good time management and organizational skills
Ability to handle stressful situations
A team player and having the ability to work collaboratively
Ability to offer excellent customer service
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How To Apply
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To Learn More And To Apply Visit The Following Link
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